There are a number of ways to determine just how competent your moving services provider is and just how much support you will be given during your move. Let us take a look as what you can look for in a moving services provider.
Marketing – The way in which a company markets itself is a good indicator of what you can expect from a relocation services supplier. Everything from the advertising used in print and online media to the uniforms worn by the movers who show up at your door point to a professionalism and reputation that a moving services provider will want to protect. A company does not have to be big to provide exceptional service – it does need to display a pride in their service that is reflected in how they present their business to the public.
Politeness- The first impression most people have of a moving services provider is the one made by the agent who fields your call of inquiry. Whether you contact the moving services supplier online or look them at in a traditional print directory, you will have to pick up the phone and call them at some point to finalise your contract. When this happens, the way in which you call is fielded will say a lot about the mover. If the person taking the call is polite, informed and interested, then you can expect good service. However, if the agent is rude, bored and cannot answer basic questions about services and cost, then you should definitely consider taking your business elsewhere. Agents should be aware of what is happening and if they are not, then it means that the company tolerates a poor performance from its employees.
Cost: Cost is generally a reflection of the size of a moving company. The larger companies tend to give higher moving quotes while the smaller, more local companies tend to have lower estimates. The larger companies tend to have a much stricter corporate structure in place when it comes to policy and procedure than smaller companies and so there is a better chance of getting good service. Naturally, that does not mean that you will not get good service from a smaller moving company, but it does mean that you cannot expect the same kind of service from both moving services providers. Smaller companies tend to offer more personalised service, which is a big bonus for some people who prefer a softer touch in their dealings with their relocation provider.
Word-of-mouth – If you do not hear flattering things about your moving services provider, then you can expect similar service for your relocation. While it is true that what sometimes works for one person will not work for someone else, if you hear complaints about a service then you might want to find out what other people have to say as well before making a decision. Looking up the moving services provider online will generally result in forums where you can see what others have to say about their service.
Finding a moving services provider can be a tough decision to make. However, if you get several moving quotes and do just a little bit of research then you will definitely make the right decision.